Our FAQ is different from general frequently asked questions. We aim to provide the public with practical and comprehensive information to help you make an informed decision when considering various treatment options.

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Online Shopping & Delivery

What payment methods does your website accept?

We accept a variety of payment methods including PayPal, Visa, Mastercard and American Express. You can also transfer funds to our company account "Cemma Enterprise Co., Ltd." through an ATM or online banking account. 1. HSBC:018-8-132088 2. BOC:031-358-11175007 After making a deposit, please send us the deposit slip for transaction record-keeping purposes via WhatsApp +852 6626 9538 or e-mail info@cemma.com.hk. Thank you.

Are there additional delivery charges?

Hong Kong Domestic Delivery: HK$50 Enjoy free shipping for any purchase over HK$1,000!

How to use the "Promotional Code"?

Only one promotional code can be used for each order, simply enter a valid promotional code upon checkout.

Why haven’t I received the order confirmation notice?

Customers who order products or services through our website should receive an order confirmation notice within 24 hours after order submission. If you have not received the confirmation, please check the "spam folder" in your e-mail address first; if still no notification, please call +852 3106 0033 and speak with our customer service staff regarding any questions about your order. Thank you.

I just received the order confirmation notice and found that I made an error when filling out details of the order. Can I update my order before shipment?

Orders are usually processed and shipped on the same day, so please call +852 3106 0033 to contact our customer service staff as soon as possible. We will try our best to revise the order for you before delivery.

When will my order be delivered to me?

Your order will be delivered via SF Express, usually within 3-5 working days. Orders made before 11 a.m. from Monday to Friday will be usually shipped on the same day; other orders (including weekends) will be shipped on the next working day in general.

Are there still further queries that the above questions have not covered?

Welcome to call +852 3106 0033 during business hours (Monday to Friday: 9:00 am to 7:00 pm; Saturday: 9:00 am to 5:00 pm) or WhatsApp +852 6626 9538 at any time or e-mail info@cemma.com.hk. We will reply to your inquiry as soon as possible. Thank you.

【Overseas Orders】What should I pay attention to when ordering?

Before placing an order, customers must be aware of and understand the laws and regulations of importing goods and the rules of prohibited goods in their respective country and region. In the event of products being confiscated in the country or region, our company will not be liable and cannot refund the related expenses.

【Overseas Orders】What should I do if there are tariffs or taxes?

According to the laws and regulations of different countries, import duties, value-added tax, customs clearance fees, postage, etc. may be levied. If these fees arise, the customer is to bear all the associated costs. Monies will be collected directly from the customer through the post office or by the courier company at the final destination.

【Overseas Orders】How to order products?

We accept overseas orders and provide international delivery services for specific products. Please contact us by email info@cemma.com.hk to inform us of your delivery area and products you wish to order. We will contact you within two working days after receiving the email.